Career History
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Nov 2021 to Mar 2025 Delivery Lead/Project Director |
Duties included • Managing multiple CRM projects across several clients • Managing multiple campaign projects across several clients • Line management of project managers • Improving processes and ways of working |
Achievements • Established better ways of working on accounts that were struggling • Improved profitability and reduced stress on team • Became superuser/trainer for resource booking system and qualified on Braze CRM • Graduated company leadership course (for top talent) |
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Mar 2021 to Nov 2021 Delivery Lead |
Duties included • Managing 3 Delivery Managers • Programme planning and management |
Achievements • Established better ways of working • Introduced agile practices to team • Improved profitability and reduced stress on team |
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Feb 2020 to Mar 2021 Senior Project Manager |
Duties included • Managing the production of Storytelling blogs for Microsoft. • Managing several deliverables for Trelegy Asthma campaign • Managing several deliverables for Sanofi Allegra campaign • Managing website deliverables for Janssen Ponesimod campaign • Managing several deliverables for Microsoft |
Achievements On-boarded myself to several new clent teams and delivered all their work to scope, budget and timescale |
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Sep 2019 to Feb 2020 Paid Media Manager |
Duties included • Managing and briefing paid social activity into the global media agency on behalf of the client, critiquing and refining the media plans. • Being the day-to-day point of contact for both the client and global media agency for managing execution and life-cycle of local paid social activity. • Supporting the MRM Social Media Team in the development and execution of always-on boosted social (including strategy, set-up, optimisation and reporting). • Promoting paid social across the team and agency, sharing new formats and opportunities to test and learn. • Evangelising best practices, media trends and ideas with both clients and the creative teams. • Building strong relationships with key clients. |
Achievements • Introduced a new streamlined process for managing work through which enabled the clients to be able tp re-prioritise active workstreams as necessary without causing stress for the team or confusion on where work had reached |
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Jul 2018 to Jan 2019 Project Director |
Duties included • Managing delivery of Immersive Room software and content, to budget, scope and deadlines. |
Achievements • Delivered an immersive room experience at Tetra Pak HQ on time, despite delays. |
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Apr 2018 to Jul 2018 Technical Project Director |
Duties included • Managing technical projects and ensuring delivery to budget, scope and deadlines. |
Achievements • Delivered several website builds for Hogarth clients and Ogilvy clients. |
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Aug 2016 to Mar 2018 Technical Project Director |
Duties included • Managing technical projects and ensuring delivery to budget, scope and deadlines. |
Achievements • Delivered several website builds for Hogarth & Ogilvy clients • Created new processes and improved the quality, timing and cost margin of the output |
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Nov 2014 to Aug 2016 Project Director |
Duties included • Managing digital projects and ensuring delivery to budget, scope and deadlines. |
Achievements • Created new processes and improved the quality, timing and cost margin of the output • Qualified as a Certified ScrumMaster |
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Feb 2014 to Oct 2014 Project Director |
Duties included • Managing digital projects and ensuring delivery to budget, scope and deadlines. Managing and mentoring a junior PM. |
Achievements • Created new processes and improved the quality, timing and cost margin of the output • Created new financial management templates for the agency and set up a new reporting mechanism |
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Jan 2013 to Jan 2014 Senior Digital Project Manager |
Duties included • Managing digital projects and ensuring delivery to budget, scope and deadlines. Managing and mentoring a junior PM. |
Achievements • Created new processes and improved the quality, timing and cost margin of the output |
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August 2012 to January 2013 Associate Programme Director |
Duties included • Working closely with the Account Director to scope new projects and keep the existing projects on track including minimising the impact of significant client-side delays. |
Achievements • Established the production team and defined the processes for delivering the new business |
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August 2011 to August 2012 Head of Digital Project Management |
Duties included • Assisting with the planning, scheduling and managing of all aspects of the projects and ensuring delivery to budget, scope and deadlines. • Staff/Resource forward planning the Digital PM team to meet expected client project demands |
Achievements • Creating new processes and improving the quality, timing and cost margin of the output |
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May 2010 to July 2011 Senior Digital Project Manager |
Duties included • Planning, scheduling and managing all aspects of the project and ensuring delivery to budget, scope and deadlines. • Working closely with the offline delivery team for projects with shared dependencies |
Achievements • Changing processes on a very difficult account in order to improve deliveries |
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April 2010 to May 2010 Digital Project Manager |
Duties included • Producing wireframes and functional specifications including accounting for the limitations within the CMS. • Requirements gathering and ensuring delivery would meet the requirements • Planning, scheduling and managing all aspects of the project and ensuring delivery to budget, scope and deadlines. |
Achievements • Oversaw delivery of the wireframes, specifications and designs. |
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September 2009 to April 2010 Digital Project Manager |
Duties included • Planning, scheduling and managing the delivery of iPhone & Facebook app projects. helping with wireframing and requirements gathering and working on pitches, proposals and brainstorms. |
Achievements • Delivered digital projects and applications |
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April 2007 to June 2009 Production Manager |
Duties included • Managed the Automated Programme Support project www.bbc.co.uk/programmes. • Ensuring delivery of content on Interactive TV, websites and mobile on schedule and within budget. • Negotiating with suppliers, arranging legal contracts, Managing Production Co-ordinators. • Regular reporting of forecasts and management of risks. |
Achievements • Received several bonus payments for my performance. |
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July 2004 to March 2007 Production Manager |
Duties included • Ensuring delivery of content on Interactive TV, websites and mobile on schedule and within budget. • Negotiating with suppliers, arranging legal contracts, Managing Production Co-ordinators. • Regular reporting of forecasts and management of risks. |
Achievements • Received several bonus payments for my performance. |
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Jan 2004 to July 2004 Production Finance Co-ordinator & Production Co-ordinator |
Duties included • Co-ordinated the production of the re-edited Fighting The War project, including organising shoots for the new material to be inserted, organising and cataloguing the tape library, helping at the shoots, managing the budget. • Responsible for ensuring the accuracy of month end forecasting for the unit. • SAP Superuser and training assessor for new SAP users. • Key SAP contact for the unit. • Responsible for maintaining e-expenses and continuing system upgrade implementation. • Monitoring and maintaining leave and sickness records for the unit. • Completely responsible for updating all Production Planner information and data. • In charge of accurately recording staff recoveries. • Production co-ordinating (recently on Fighting The War). • Contracting and negotiating with Freelancers |
Achievements • Successfully managed and reported on multiple programmes. |
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May 2001 to Jan 2004 Production Finance Co-ordinator |
Duties included • Helping production managers and production executives to deliver projects on budget. • Responsible for ensuring the accuracy of month end forecasting for the unit. • Processing and thoroughly checking all invoices as well as monitoring compliance. • SAP Superuser and training assessor for new SAP users. • Key Sap contact for the unit. • Responsible for maintaining e-expenses and continuing system upgrade implementation. • Monitoring and maintaining leave and sickness records for the unit. • Completely responsible for updating all Production Planner information and data. • In charge of accurately recording staff recoveries. Playing important roles at Outside Broadcasts. • Contracting and negotiating with Freelancers. • Booking Facilities and negotiating with suppliers. • Production Co-ordinator tasks as required. |
Achievements • Received several bonus payments for my performance. |
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July 2000 to May 2001 Production Manager |
Duties included • Delivering a portfolio of TV projects on time and to budget, including managing the team |
Achievements • Received several bonus payments for my performance. |
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During 1998 & 1999 Acting Production Manager |
Duties included • Forecasting the initial budget and ensuring it was adhered to. • Scheduling and managing all aspects of the production. • Being across the unit’s constantly changing post-production requirements. • Negotiating cost-effective deals with suppliers. • Responsible for successful co-ordination of outside broadcasts. • Management of staff and staff issues, including safety and development |
Achievements • Received several bonus payments for my performance. |
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February 1997 to July 2000 Assistant Unit Manager |
Duties included • Forecasting the initial budget and ensuring it was adhered to. • Scheduling and managing all aspects of the production. • Being across the unit’s constantly changing post-production requirements. • Negotiating cost-effective deals with suppliers. • Responsible for successful co-ordination of outside broadcasts. • Management of staff and staff issues, including safety and development |
Achievements • Received several bonus payments for my performance. |
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September 1994 - February 1997 Sales Ledger Clerk
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Duties included • Reconciling all costs of the production. • Regularly reporting to Studio management about payment status. • Working closely with Studio Resource Managers |
Achievements • Ensured the smooth operation of billings. |
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February 1993 - September 1994 Administration Assistant
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Duties included • Maintaining leave and sickness records and monitored expense claims. • Acted as a ‘Ring Road Supervisor’ and managed a small team of staff. • Covered the allocation of lighting equipment |
Achievements • Ensured the smooth operation of the lighting department and availability of the required lights at the right times. |
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June 1989 - February 1993 Clerk
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Duties included • Processing expense claims and monitoring leave for over 300 staff and assisting the staff allocations team |
Achievements • Ensured the smooth operation departmental expenses processing and leave record management |
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May 1988 - April 1989 Personal Assistant to Head of Business Studies
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Duties included • Managing the diary of the department head, filing and helping students with computer studies. • Managing the school tuck-shop and drinks machines, including stock control and accounts |
Achievements • Profitable tuck-shop and drinks operation |
